Frequently Asked Questions (FAQ)

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General Info

Do you have any quick tutorial videos?

Yes, indeed we do! For a full list of videos, visit our YouTube channel.

What is TrackABill.com?

Ever front money to pay for concert tickets for a group of friends? Or live with roommates where different roommies pay for different utility bills? That is precisely what Track-A-Bill is here for. Easily track, manage, and split bills or expenses shared between groups of people (or individuals) online, so you never forget who owes you what, or who you owe what to.
Once you are ready to settle up your debts, you can pay each other back via PayPal. Alternatively, if you just want to use cash to settle up, you can simply record it as an "Offline Payment" to mark bills as paid.

Track-A-Bill 101... how to split my first bill?

So you created your free Track-A-Bill account... now what? Here is a simple example to show you where to start:
Click here to watch the short video tutorial
Select "My Groups" from the main menu (for mobile devices it is under "Menu")
Select a group type... for instance I would select "My Trips" if I am splitting with friends I'm going to Hawaii with. To split utilities with roommates, I would use "My Roomies" etc.
Create a group (ie. Hawaii Vacation)
Add your friends that you are going to Hawaii with (under the "Add Member" section). If they already have an account, simply search
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for them by first and last name. If they are not a Track-A-Bill user yet, you can send them an invite
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to join.
Create a bill
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for 'Snorkeling in Maui'
Select the group members who went snorkeling and decide how to split it. You can split the bill right down the middle, divvy up by percentage, or just enter custom amounts for each person.
Once the bill has been created, all members added to the bill will be notified by email and will now have an outstanding balance that they can pay to you from the Payments or My Account page.
Note: after inviting a friend (step 4 above) you then must add them to the group by selecting them from the "Friend list" dropdown menu. You can still track and manage bills with them even if they never end up registering with Track-A-Bill.
If/when they do register, all groups and bills you have split with them will automatically be synced to their new account as if they had always been a Track-A-Bill registered user.

Who is TrackABill.com for?

TrackABill.com is for anyone who has trouble tracking who (and how much) you owe money to; and more importantly, who owes you money. Some of the primary targets are college students, roommates living together, families, and generally anyone who is socially active and likes to do things with groups of people. Basically, if you have ever had trouble with IOU's, Track-A-Bill is the site for you.

How much does TrackABill.com cost?

TrackABill.com is 100% FREE to use. The only charge you may incur is if you decide to pay someone back with a credit card. PayPal charges their standard 2.9% fee (not a Track-A-Bill fee). If you use a PayPal accrued balance or a bank account, there is no fee.

How does TrackABill.com work?

Create a group to share a bill with friends (ie. Tim McGraw Concert).
Add friends to your group.
Create a bill for the group (ie. Tickets for concert).
Select the members of the group who you would like to split this bill with.
Get paid back!
Register and Get Started

I just registered... why can't I see any groups or bills that a friend split with me?

When a friend sends you an invitation to join TrackABill.com, they immediately can start adding you to groups and bills. If you register from the invitation link, all those groups and bills will automatically be synced to your newly registered account.
If you end up registering without using the link from the invitation email, then the bills your friend has been adding you to will not be synced, and you must follow the instructions from the FAQ item below: How to link my account to an invitation a friend sent me?.

How do I invite a friend to sign up so I can add them to a group and split bills with them?

You must first create a group or go to your Individuals page. Then you will see an option to "Add Member". Expand that section and enter their First and Last names, as well as their email address. Finally, click the "Invite New User"
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button and it will take you to the New User invitation page. Once you send the invite, they will be notified via email and given a registration link.

Do I have to wait for a friend I invited to register before I can split bills with them?

No, you do not have to wait for a friend to accept your invitation to start tracking bills with them. Immediately after inviting them to join Track-A-Bill, their name will appear in your "Friends" dropdown list on any Group page, as well as your Individuals page. You simply select them from the dropdown, and click the "Add Friend"
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button. Once they register with TrackABill.com from your invitation link, all groups/bills you have added them to will automatically sync with their new account.
If you wanted to, you could invite a friend who doesn't have any plan on signing up for TrackABill.com and could still track and manage bills with them like anyone else (for instance, split rent or split a dinner check). The only shortfall is that you will have to collect money from them offline (cash etc.) and then just mark it as an "Offline Payment"
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with Track-A-Bill. This allows you to still remember who owes you what and if/when they ever paid you back.

How to link my account to an invitation a friend sent me?

When a friend sends you an invitation to join TrackABill.com, they immediately can start adding you to groups and bills. If you register from the invitation link, all those groups and bills will automatically be synced to your newly registered account.
If you end up registering without using the link from the invitation email, then the bills your friend has been adding you to will not be synced, and you must follow the instructions below.
To link your account after the fact to the group/bills your friend has been adding you to, you will need to visit the Invitation Sync page and enter the invitation code provided by your friend who invited you. See below for how to obtain the invitation code (these instructions are for the friend that invited you):
Go to the group page that you invited your friend from (ie. My Trips > Hawaii Vacation)
Find your friend you invited under the "Members" section
Open the "Person Details" page of your invited friend by clicking on them
Under the "Person Details" section you will see their "Invite Code"
Provide this code to the friend you invited
The invited friend needs to login to their account and enter the code at the Invitation Sync page
If successful, you should be able to see activity on your Notifications page of groups/bills your friend added you to before you had registered. You can also go to your My Trips page and should now see the "Hawaii Vacation" group (as an example) that your friend invited you to.
An important thing to note is that syncing your account to the invitation will NOT alter your account in any other way. All your current groups/bills will be left untouched.

How do I collect the money my friends owe me?

You have two options. Users can either pay one another via PayPal from the Payments or My Account page. Or you can simply collect cash from friends and mark it as an "Offline Payment". Either way, when a payment is added to Track-A-Bill, you will select which bills (if not all) are being paid off.
All payment activity is handled through the Payments or My Account page.
PayPal Integration

How do I add my PayPal account?

Go to your My Account page, expand the "Account Info" section, and click the "Link"
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image to link an existing PayPal account (Click Here to link one now). Then you simply enter your PayPal email, and your first/last name to validate with PayPal.

How do I change the PayPal email/account Track-A-Bill is connected to?

Go to your My Account page, expand the "Account Info" section, and click Un-Link Account. Once you un-link your current PayPal account, then follow the instructions from the FAQ item above: How do I add my PayPal account?

Does my PayPal email address have to match my email address registered with Track-A-Bill?

No, your Track-A-Bill and PayPal email addresses do not have to match. You can link to any PayPal email address you want. You can even share a single PayPal account with your spouse, and each create separate Track-A-Bill accounts, linking to the same PayPal email address.

Can I use the same PayPal account as my spouse or friend?

Yes, you can share a single PayPal account with your spouse, sibling or friend and each create separate Track-A-Bill accounts, linking to the same PayPal email address. You will just have to make sure you each know the password to the shared PayPal account in order to login and pay someone back online.

How do I create a new PayPal account if I do not already have one?

You can either go directly to www.PayPal.com and create an account. Or you can create one for FREE with TrackABill.com by going to your My Account page, expanding the "Account Info" section, and clicking the
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image (Click Here to create one now).
After you are done creating your new PayPal account, then see the FAQ question above "How do I add my PayPal account?" on how to link your new PayPal account to Track-A-Bill.
Payments

How do I make a payment?

Go to your Payments or My Account page
Expand the section: "What I Owe People" by clicking it
Fill out the details under the "Send Payment" section
Select payment option (Offline or PayPal) by clicking appropriate button
On the next screen, select which bills you are paying off

Can I pay for more than one bill at a time?

Absolutely! Go to the Payments page (by selecting the Pay Now menu option) and under the Send Money section select the person you owe from the drop down list. It will auto-populate the total amount you owe them. If you don't want to pay the entire balance, simply enter the amount you would like to pay and choose your payment option (ie. PayPal, cash etc.). On the next page it will ask you to select which bills you are paying off (it will automatically select them all if you are paying the entire balance).

How do I get friends to pay me back via PayPal?

In order to receive any money online, you first need to link your PayPal account to TrackABill.com. See question above "How do I add my PayPal account?". Once you have linked your PayPal account, any friend can pay you back with their PayPal funds, a bank account, or even just a credit card.

Do my friends have to have a PayPal account to pay me back?

If a friend doesn't have a PayPal account, they have three options:
Give cash and mark as "Offline Payment"
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Create a PayPal account with Track-A-Bill (see above "How do I create a new PayPal account...")
Pay with any major credit card (see "How do I pay with a credit card?" below)

How do I use PayPal to pay a friend back?

Go to your Payments or My Account page
Find the "Send Payment" section
Select friend, enter amount, and click the PayPal button
On the next page, select which bills you are paying off
Click "Continue to PayPal"
Click the PayPal button and the PayPal payment window will open
Once your payment is complete, TrackABill.com will attempt to confirm the payment with PayPal and let you know if it was successful.

How do I pay with a credit card?

If a friend is being stubborn and does not have a PayPal account already, and does not want to sign up for a new one, you still have options. They can actually pay you with any major credit card without needing a PayPal account. Here is how:
Follow steps 1-6 above under "How do I use PayPal to pay a friend back?"
Instead of entering PayPal login details, select "Buy as a Guest" near bottom
Enter credit card number and billing details
Keep in mind PayPal charges a 2.9% fee for processing credit cards
The sender incurs the fee while the receiver gets paid just like any other payment

What if I just want to use cash to settle a bill?

Easy. If you or a friend want to use cash (or other methods) to pay each other back, just simply use the
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button on the Payments or My Account page.
If you are recording a "cash" payment that you made to someone, the receiver of the payment will be notified and must confirm it from their My Account page under the "People Owe Me" section (they will see a "Pending Payment").

What if my friend and I both owe each other money?

Let's say you owe Bob $30 but Bob also owes you $40. Instead of each of you paying one another back, you can combine balances so that you end up with only Bob owing you $10 ($40 - $30 = $10). To initiate this reconciliation of two balances you must go to your My Account page, scroll to the bottom, and you will see the "Combine Balances" section. Select Bob from the dropdown menu and click the "Reconcile"
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button. After combining your balances, you should no longer owe any money to Bob, and Bob should now show as owing you $10 (instead of $40).
Groups and Bills

Can I edit/change the details of a group after it has been created?

Yes. Definitely! As long as you are the creator of the group. Under the "Group Details" section, you will see
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an edit icon.

Can I edit/change a bill's info after it has been created?

Yes. Definitely! As long as you are the administrator of the bill and as long as no one has made any payments on the bill yet (don't want the bill to change after it has already been split and paid for). Under the "Bill Details" section, you will see
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an edit icon.